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Founding client offer 5 places per sector — your price locked for life, and 30% off your first 3 months. Claim a place
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Legal

Terms of service

Last updated 28 September 2026.

DRAFT — review before launch

This page is a draft for legal review and is not yet in force. Amber items are placeholders; "Legal review" notes are questions for the reviewer and are removed from production builds.

These terms apply when you buy a plan, one-off project or add-on from Omnistack. Please read them before you sign up. If anything is unclear, ask us.

About us

We are Omnistack [LTD SUFFIX], a company registered in England and Wales, company number [COMPANY NUMBER]. Our registered office is 128 City Road, London EC1V 2NX. We are based in South Yorkshire.

  • Email: [CONTACT EMAIL]
  • Phone: [CONTACT PHONE]

In these terms, “we”, “us” and “our” mean Omnistack [LTD SUFFIX]. “You” and “your” mean the business or organisation buying from us.

Who we work with

We sell to businesses, charities and other organisations, not to individuals buying for personal use. By signing up, you confirm you are acting for your business or organisation.

How your contract starts

After your Digital Health Check, we send you a written proposal or order setting out your plan, price and scope. Your contract starts when you accept it in writing (email is fine). These terms, your proposal and, where relevant, our data processing agreement make up the whole contract. If they conflict, the proposal wins.

Plans and minimum term

  • All plans run for a 12-month minimum term.
  • After the minimum term, your plan renews monthly or annually, on the same billing cycle you chose.
  • After the minimum term, you can leave with a full handover at no charge (see “Ownership and handover”).

Prices and VAT

  • Every price is published on our website. There is no “request a quote” for our standard plans.
  • We are not currently VAT registered, so no VAT is added. If we register for VAT, we will tell you before VAT is added to future invoices.
  • Prices exclude advertising spend. You pay ad spend directly to Google (or the relevant platform), not to us.
  • Annual plans cost the same as 10 months of the monthly price.

Billing and payment

  • All plans run a 12-month minimum term, then renew monthly or annually. After the minimum term you can leave with a full handover at no charge.
  • Monthly plans: paid in advance by Direct Debit. Annual plans: by invoice or card, payable within 14 days.
  • One-off work: 50% deposit, balance before go-live.
  • Setup fees are paid when you sign up. Setup fees over £500 can be split into 3 monthly payments, interest-free.
  • Fixed scope with 2 rounds of revisions; extra work at £45/hour.
  • Founding clients: the first 5 clients in each sector keep their price for life and get 30% off the first 3 months (or the first year's annual fee).

Discounts and offers

Charity rate

Registered charities get 15% off our plan prices and add-ons. Prices shown on our charities page already include this discount. We may ask for your charity registration number.

Founding client offer

The first 5 clients in each sector are founding clients. Founding clients:

  • keep their plan price for life, and
  • get 30% off their first 3 months (monthly plans) or 30% off their first year’s annual fee (annual plans).

Places are limited to 5 per sector and are given in the order contracts start.

Referral credit

If you refer another business to us and they sign up, you get a £50 credit for each one.

Scope, revisions and extra work

  • Each plan and project has a fixed scope, set out on our website and in your proposal.
  • Scope includes 2 rounds of revisions.
  • Extra work outside the scope is charged at £45 per hour. We will agree it with you before we start.

Our promises

Published prices

Every price is on this website. No 'request a quote'.

Terms: Prices exclude ad spend, which clients pay directly to Google.

Live in 7 days

Starter and Growth sites live within 7 days of receiving your content, or your first month is free.

Terms: Clock starts when we receive your content and logo; applies to Starter and Growth websites only.

Overnight changes

Send a small change by 10pm; it's done by 8am.

Terms: Standard and Priority support plans; up to 3 requests a week; small edits only.

You own it

Your domain, content and data stay yours.

Terms: Full handover at no charge after the 12-month minimum term.

Compliance built in

Sector rules handled from day one.

Terms: E.g. CQC rating display for care providers; advertising-rule checks for clinics; data processing agreement as standard.

You remain responsible for your own regulatory compliance. Our checks help you meet the rules, but they are not legal advice.

30-day guarantee

Not happy in the first 30 days? We refund your plan fee.

Terms: Monthly: first month refunded. Annual: plan fee refunded in full within 30 days. Setup fees are non-refundable.

Ownership and handover

Your domain, content and data stay yours.

  • Your content: text, images, logos and data you give us remain yours. You give us permission to use them to deliver our services.
  • Your domain: registered in your name, or transferred to you on handover.
  • Your data: CRM records and form submissions belong to you. You can ask for an export at any time.
  • Handover: after the 12-month minimum term, if you leave, we hand over your website, domain, content and data at no charge.

Some parts of your site may use third-party software, themes or plugins that we license. We will hand over what we are allowed to transfer. Where a licence cannot be transferred, we will tell you, and you may need your own licence.

Your responsibilities

You agree to:

  • give us the content, logo, access and information we need, on time
  • make sure everything you give us is accurate and up to date
  • make sure you have the right to use any content, images or trademarks you give us
  • use your website, CRM and marketing lawfully, including data protection, advertising and your own sector rules
  • keep your logins secure and tell us if you think they have been misused
  • pay on time

If you are late giving us what we need, our timings (including the 7-day promise) move back by the same amount.

Acceptable use

You must not use any service we provide to:

  • break any law or regulation
  • send spam or unsolicited marketing
  • publish content that is false, misleading, defamatory, discriminatory, obscene or that infringes anyone else’s rights
  • spread malware or try to gain unauthorised access to any system
  • collect or use personal data unlawfully

If you do, we may pause or remove the content or service. We will tell you first unless the law or the urgency of the situation prevents it.

Third-party services

Our services use tools from other companies, such as Google, HubSpot, GoHighLevel and hosting providers. Their own terms also apply. We are not responsible for changes they make, their outages, or their decisions, such as Google approving or suspending ads or Ad Grants accounts. We do not promise any particular ranking, number of enquiries or advertising result.

Data protection

We handle personal data about you and your staff in line with our privacy policy.

When we handle personal data for you, for example your customers’, applicants’ or donors’ data in a CRM or website form, we act as your processor. A separate data processing agreement covers this and forms part of our contract with you. For CRM clients, it is signed before we start work.

Liability

Nothing in these terms limits or excludes our liability for:

  • death or personal injury caused by our negligence
  • fraud or fraudulent misrepresentation
  • anything else that cannot be limited or excluded by law

Subject to that:

  • our total liability to you under or in connection with our contract is limited to the fees you paid us in the 12 months before the event giving rise to the claim
  • we are not liable for loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss

We keep regular backups, but you should keep your own copies of important content and data.

Ending the contract

  • Either of us can end the contract straight away by writing to the other if the other seriously breaks these terms and does not put it right within 14 days of being asked, or becomes insolvent.
  • After the minimum term, you can leave and receive a full handover at no charge.
  • When the contract ends, you must pay any fees due up to the end date.

Changes to these terms

We may update these terms. The date at the top shows when they last changed. Changes will not apply to your current term unless you agree to them.

General

  • If any part of these terms is found to be unenforceable, the rest still applies.
  • If we don’t enforce a right straight away, we can still enforce it later.
  • Only you and we have rights under this contract. No one else can enforce it.
  • You may not transfer the contract to someone else without our written agreement.

Governing law

These terms and any dispute about them are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Contact

  • Email: [CONTACT EMAIL]
  • Phone: [CONTACT PHONE]
  • Post: Omnistack [LTD SUFFIX], 128 City Road, London EC1V 2NX